FAQ


How long does it take to get a response?

We offer 24/7 customer service, but can take up to 24 hours to respond. Click this to Contact us now


Will the amount of skip trace I have left in a subscription carry over to the next month?

They will not carryover to your next month. 


What information do I need to skip trace someone? 

For best results, you will need to submit First Name, Last Name, Address, City, State, and Zip in separate columns in excel sheet.


Do you offer individual searches? 

The reason why we are able to offer such a service at such a low cost is because we run massive amounts of data. Currently our minimum order is 50.


What is skip tracing? 

Skip tracing is the act of finding (or “tracing”) someone. Our customers usually send us a list of names and addresses and we send them back the list with phone numbers and/or emails for the individuals on that list.


Why skip trace?

Most of our clients are Real Estate professionals and use the data to find hard to locate home-owners. Some of the uses for the data include ringless voicemails, cold calling, sms marketing and facebook retargeting.


How long will it take to get results? 

Results come back within 24-48 hours of submission. If you submit files on weekends, we will return the files the next business day.


Refund Policy? 

We do not offer any refunds for ANY reason. Once an order is submitted, we are not able to offer any cancellations, however, we will work to satisfy you to the best of our ability.


When I place an order what information will I receive?

The results will include 1-8 Phone numbers per lead and it will indicate whether that phone number is mobile or residential and 2 potential emails.


What's your minimum order?

You must submit at least 50 records to order skip tracing which comes out to 6.99. For lead generation you must request at least 100 leads which equals $5


What if you can't find data for each lead I submit?

The price you are paying is a “per search” service. Make sure you submit the most accurate data.


Do I need to have the name of the lead, can we do it through address only?

You must have the name and the address in order for a higher match rate. To find the person or entity that owns the property. Simply look up the their property tax records online. Each state is different. Better match rate means you won’t miss any potential deals. 


Where are you located and when are your working hours?

We are located in New York and our working hours are 10am-9pm, Monday-Friday.


What if I want to upgrade or downgrade packages in the middle of the billing cycle?

If you give us notice to change your package on Febuary 10 and your bill is due Febuary 24, then your new price will reflect on March 24.